The DüsseldorfFanCard

You can buy the card online on the Visit Düsseldorf website, by phone (Tel.: 0211 / 17 202 854) and on site in our Tourist Information.

With the Print@Home ticket, you get the DüsseldorfFanCard as a PDF, and you can simply print it at home. To do so, you will need an up-to-date version of Adobe Acrobat Reader.

You can print the DüsseldorfFanCard, or you can also use a suitable app to open it on your phone and show it.

Yes. During an inspection, you can present the printed version of your Print@Home ticket, or you can open the digital version with a suitable app on your phone and show it.

In exceptional cases, it may take up to 60 minutes before you receive your confirmation e-mail and the ticket for your booking. Please also check your spam folder. If the e-mail isn’t in your inbox within 60 minutes and not in your spam folder either, please send us a quick e-mail ([email protected]) or call us on (T +49 211 1720 2-854) and we’ll be happy to resend the DüsseldorfFanCard. Please make note of our opening hours: Mon.-Fri. 10 am to 4 pm.

No. Your Print@Home ticket is the DüsseldorfFanCard as a PDF file.

The user names are required when booking because the DüsseldorfFanCard is personal and non-transferable. When booking a group ticket, only the first entered name will appear on the Print@Home ticket.

No. The DüsseldorfFanCard is personal, so it is non-transferable. After booking, the user name can no longer be changed.

Once payment has been made, no changes can be made. 

Yes, but when booking it online, you will have to put down the person’s name and the start date. 

No. The Family Card is issued by the City of Düsseldorf to those entitled to it.

It is not included, but the DüsseldorfFanCard includes a bike station discount.

The DüsseldorfFanCard is valid for either 48, 72 or 96 hours, starting from your selected time. 

If you book it online, the specified start time (date, time) applies.

With the DüsseldorfFanCard you can use all buses and trains as well as all trains without a supplement (RE, RB, S-Bahn in 2nd class) in the entire Rhine-Ruhr Transport Association (VRR) and in the Rhine-Sieg Transport Association (VRS).

It is not included, but the DüsseldorfFanCard gives you a € 3 discount on a 24-hour ticket.

You can also purchase the DüsseldorfFanCard for several people. The card is valid for a group of up to four adults or two adults and a maximum of three children up to the age of 14.

No, you only need to mention one person by name on the group card. The individual whose name is given as the cardholder must always be part of the group.

Only one name is required. Since the ticket is personal, that individual must always be part of the given group.

No, the person whose name is shown on the card must always be part of the given group. 

Of course, Düsseldorf residents can also buy a DüsseldorfFanCard.

Click on “Book now” for your desired offer. Select the number of tickets and the day. As soon as you have made a selection, a new field will appear below in which you can select the time. Below the selected time, you can add the “DüsseldorfFanCard discount” by clicking on the box to the left of it. Your discount will then be automatically calculated to the final price. You can now add your selection to the shopping cart and continue with the purchase.

The voucher can only be redeemed online. Add the DüsseldorfFanCard to your shopping cart. In “Your shopping-cart”, you will be asked “Do you have a voucher or promo code?” You can enter the voucher code there.

That is West Ticket’s charge for online booking. Admission to Aquazoo is free of charge with the DüsseldorfFanCard. Aquazoo recommends booking online for weekend visits. If you show your DüsseldorfFanCard at the Aquazoo ticket desk you will get free admission.

You will get your discount when you buy your ticket at the Rheinturm ticket desk. Unfortunately, you can’t do it online as you have to present your DüsseldorfFanCard in person. 

Unfortunately, that is not possible. The discounts always relate to the standard price.