Frequently Asked Questions

The initial ticket lottery commenced on 3 October 2023 and concluded on 26 October 2023. Over 1.2 million tickets were available, and they were allocated through a fair and transparent lottery system. Every applicant had an equal chance of winning, regardless of the timing of their application. Registration for the ticket lottery was accessible via www.uefa.com/euro2024. The deadline for registering for the second ticket lottery was December 12. The tickets were allocated through a draw among all ticket applications until 31 January 2024. A third and final ticket lottery took place in March. On Tickets/Hospitality | UEFA EURO 2024 | UEFA.com, there is a platform where tickets are intermittently offered from the resale.

No, once tickets have been purchased, these purchases are final. Cancellations are not possible. The tickets are intended for the personal use of the buyer and their guests and must not be resold or auctioned, except through UEFA's official resale platform. Tickets can be offered for sale under Tickets/Hospitality | UEFA EURO 2024 | UEFA.com.

Yes, the resale of tickets is permitted exclusively through UEFA's official resale platform. This platform can be accessed at Tickets/Hospitality | UEFA EURO 2024 | UEFA.com. There are various resale phases, which will be communicated through UEFA.

During UEFA EURO 2024, several info points will be set up in Düsseldorf, including information containers in the fan zone at the Schauspielhaus and on Burgplatz. There will also be an information container on Schadowplatz, which will also be used as a fan embassy by the nation playing here on match days in Düsseldorf. The Visit Düsseldorf tourist information center will provide information about UEFA EURO 2024 as well as the city and its tourist attractions. During the entire tournament phase, two info bikes will be on the move in the city center.

UEFA Mobile Tickets app

The UEFA Mobile Tickets app allows ticket holders to securely download, transfer and store their tickets, or assign a ticket to a guest, anytime and anywhere on a mobile device.

UEFA EURO 2024 app

The official EURO 2024 app includes a fan pass, your key to free travel on match day.

For more information: UEFA EURO 2024 | UEFA.com

Five matches will take place in Düsseldorf Arena during UEFA EURO 2024:

• 17 June 2024 at 9pm: Austria vs France
• 21 June 2024 at 3pm: Slovakia vs Ukraine
• 24 June 2024 at 9pm: Albania vs Spain
• 1 July 2024 at 6pm: Round of sixteen, France vs Belgium
• 6 July 2024 at 6pm: quarter-final, England vs Switzerland

Public screenings on the banks of the Rhine (address: Rheinwerft, 40213 Düsseldorf)

• For opening times, see: Event guide: Düsseldorf EURO 2024 Festival | UEFA EURO 2024 | UEFA.com
• In some cases, only one of the two zones and screens is scheduled to be open.
• Additional opening times may be added at short notice, for example if the German national team reaches the knockout stages.
• Capacity: 7,800 visitors
• Schedule: Live broadcast of all matches of the German national team and all matches taking place in Düsseldorf, as well as the matches in the semi-finals and the final.

Fan zone on Burgplatz square (address: Burgplatz, 40213 Düsseldorf)

• Opening times: 14 June to 14 July 2024, daily from noon to 10pm, on match days until around 30 minutes after the final whistle of the last game.
• Capacity: 5,000 visitors
• Schedule: live broadcasts of all matches during the competition, plus live music and local artists as well as interactive activities.

Fan zone at the Schauspielhaus (address: Gustaf-Gründgens-Platz, 40211 Düsseldorf)

• Opening times: 24 May to 13 July 2024, hours vary
• Capacity: 2,000 visitors
• Schedule: screenings of most of the games, plus theatre performances and other cultural offerings
• Premiere of the play "Glaube, Liebe, Fußball" on May 24. All information can be found here.
• Broadcasts of the EURO 2024 matches on June 15, 17, 19, 20, 21, 23, 24, 25, 29 and 30 and on July 1, 2, 5, 6, 9, 10 and 14 from 2pm to midnight.

Admission to all Fan Zones is free of charge. Personal searches and bag searches will be carried out at the entrance to the fan zone.

Once the zone’s capacity has been reached, the entrance will be temporarily closed.

Admission is free, no ticket is required.

EXCEPTION: A ticket must be purchased for the theatre performance of ‘Glaube-Liebe-Fussball’.

Information about purchasing tickets is available here: Glaube, Liebe, Fußball | D’haus - Düsseldorfer Schauspielhaus (dhaus.de)

For a detailed list of the matches that will be shown in the Fan Zones and at the public viewing events during EURO 2024 in Düsseldorf, please see here.

For those planning to visit the Fan Zone at Burgplatz, the Fan Zone at Schauspielhaus, or the Public Viewing at Rheinufer, there are several parking options available. However, it is generally recommended to use public transport, as parking spaces can quickly fill up during major events.

Fan Zone at Burgplatz:

• Q-Park Car Parks: Nearby options include Q-Park Stadtmitte (formerly Karstadt), Q-Park Apollo, and Q-Park Carsch-Haus. These are within walking distance and offer secure parking facilities​.
• Contipark Rheinufertunnel: This underground car park is just 287 metres from Burgplatz and provides a convenient parking option​.

Fan Zone at Schauspielhaus:

• APCOA Car Park at Gustaf-Gründgens-Platz: Located directly at the Schauspielhaus, offering easy access to the event.
• Q-Park KÖ59 and Q-Park Stilwerk: Additional nearby car parks that are easily accessible​.

Public Viewing at Rheinufer:

• Altstadt Rheinufer Underground Car Park: Located directly at the Rheinufertunnel with 964 parking spaces, ideal for visitors to the Public Viewing at Rheinufer​.
• Contipark Rheinufertunnel: Another option with easy access to the riverside promenade​.

Additional Note: Consider using Park-and-Ride (P+R) facilities such as P+R Heerdter Krankenhaus or P+R Südpark to park outside the city centre and travel into the city by public transport. This is often a stress-free and cost-effective alternative​.

Both the Burgplatz and Schauspielhaus Fan Zones, along with the Public Viewing at the Rheinufer, are accessible without barriers. The Burgplatz is largely covered with cobblestones, while the surface at the Rheinufer is asphalt. The Schauspielhaus Fan Zone also features a flat surface. At Burgplatz and along the Rhine promenade, there are accessible platforms to ensure a good view. However, it should be noted that spaces are very limited. Especially for evening games, a large crowd is to be expected. In addition, sign language interpreters are provided on match days when the German national team is playing and on days when games take place in Düsseldorf. Furthermore, volunteers are on site to offer additional assistance as needed.

Seating options in the Fan Zones for EURO 2024 in Düsseldorf are very limited. There are a few seats available in the VIP area at Burgplatz and on the tribune at Schauspielhaus. However, these seats are very scarce, and it is likely that most guests will need to stand. There are no seating options available at the Public Viewing area by the Rhine. We recommend arriving early to secure a good standing spot and to fully enjoy the event.

Check out our events calendar to see what else is on during UEFA EURO 2024: Calendar (visitduesseldorf.de)

Even if you regularly go to Düsseldorf Arena, some things may be different in the stadium during EURO 2024 and the rules may differ from what you are used to.

Please check out the official UEFA page for further information: Event guide: Düsseldorf Düsseldorf Arena | UEFA EURO 2024 | UEFA.com

The stadium regulations contain a full list of prohibited items: euro_2024_stadium_rules_en.pdf (uefa.com)

The stadium opens 3 hours before kick-off. 

Allow for about an hour in total to travel from the city center to your seat in the stadium. This includes the train ride on the Rheinbahn and a short walk, as well as additional time for security checks at the gates.

The best way to reach the Düsseldorf Arena from the main station is by taking the Rheinbahn Line U78. The train journey to the "Sportplatz Nord/Europaplatz" stop takes about 15 minutes and offers a fast and convenient way to the stadium.

To get from the city center to the stadium, there are several options. For those who prefer a walk, the "Rhein-Walk" offers a stunning route along the river, leading from the Old Town to the stadium. Alternatively, public transportation such as the subway or buses are available, providing a quick and direct connection. The Rhinebahn Line U78 goes directly to the stadium (Sportpark Nord/Europaplatz station). Tickets can be purchased at machines located at the stops or on the buses. For those arriving by car, parking is available near the stadium. Each of these options offers a pleasant journey to the heart of the football action.

The best places to park are the P1 or P2 parking lots at the Düsseldorf Arena, which offer a total of 20,000 parking spaces. Be aware that the parking is subject to a fee and it's about a 20-minute walk from these parking lots to the stadium. You can find current parking fees from the operating company.

Ticket holders are entitled to a free 36-hour travel pass, valid for the entire network of the VRR (Rhein-Ruhr Transport Association) and the VRS (Rhein-Sieg Transport Association). This travel pass can be used from 06:00 AM on the day of the match until 06:00 PM the following day.

Further information about the benefits for ticket holders is available here: UEFA EURO 2024: Ticket holder travel benefits | UEFA EURO 2024 | UEFA.com

Yes, Deutsche Bahn and UEFA have negotiated special rates for visitors to the EURO 2024 venues. These rates are available under European Football Championship 2024 in Germany - by train to the stadium (bahn.de) for the EURO 2024 football matches at bahn.de.

From Düsseldorf to Gelsenkirchen:

There are direct train connections from Düsseldorf Central Station to Gelsenkirchen Central Station. Trains run hourly, and the journey takes about 43 minutes. The cost for a train ride ranges between 10 and 30 euros. Another option is the Deutschlandticket for 49 euros, which allows for a month of local and regional transport use. Tickets are available via the Deutsche Bahn app or website, and at train stations at the ticket counters. For UEFA EURO match ticket holders, the ticket is also valid for up to 36 hours as a travel ticket for the entire network of VRR (Rhein-Ruhr Transport Association) and VRS (Rhein-Sieg Transport Association), valid from 06:00 AM on the day of the game until 06:00 PM the following day.

From Düsseldorf to Dortmund: 

There are direct train connections from Düsseldorf Central Station to Dortmund Central Station. Trains run every 15 minutes, and the journey takes about 47 minutes. Ticket prices vary between 11 and 70 euros. Another option is the Deutschlandticket for 49 euros, which allows for a month of local and regional transport use. Tickets are available via the Deutsche Bahn app or website, and at train stations at the ticket counters. For UEFA EURO match ticket holders, the ticket is also valid for up to 36 hours as a travel ticket for the entire network of VRR (Rhein-Ruhr Transport Association) and VRS (Rhein-Sieg Transport Association), valid from 06:00 AM on the day of the game until 06:00 PM the following day.

From Düsseldorf to Cologne: 

There are direct train connections from Düsseldorf Central Station to Cologne Central Station. Trains run every 15 minutes, and the journey takes about 31 minutes. Ticket prices range between 10 and 55 euros. Another option is the Deutschlandticket for 49 euros, which allows for a month of local and regional transport use. Tickets are available via the Deutsche Bahn app or website, and at train stations at the ticket counters. For UEFA EURO match ticket holders, the ticket is also valid for up to 36 hours as a travel ticket for the entire network of VRR (Rhein-Ruhr Transport Association) and VRS (Rhein-Sieg Transport Association), valid from 06:00 AM on the day of the game until 06:00 PM the following day.

These translations reflect the original texts independently and maintain their specific information.

Düsseldorf Airport is often the preferred choice for travelers from the Ruhr area due to its proximity to the cities in this region. As the largest airport in North Rhine-Westphalia, it offers extensive flight connections, making it an ideal choice for visitors traveling to the UEFA EURO 2024.

During the UEFA EURO 2024, Düsseldorf Airport has a lot to offer its visitors. The shops and restaurants in the terminal are enticing with special deals and promotions. Additionally, there are interactive activities right on site, such as the "Sportsplace" interactive action area and exciting prize draws. For more information and details on these activities and offers, please visit our "Score Big" landing page at Kick-off with the right deals (dus.com).

Düsseldorf Airport is located just 10 km north of the city center and offers excellent connectivity. Travelers can quickly and conveniently reach the downtown area by S-Bahn, regional train via SkyTrain, taxi, private transfer, Uber, or car sharing. The S-Bahn line 'S11' in particular provides a fast connection to Düsseldorf Central Station.

Düsseldorf is also known as a 10-minute city, meaning most places are easily accessible on foot from most hotels. Generally, it makes sense to choose a hotel just outside the Old Town to avoid the noise at night.

Yes, a host city guide will be available for UEFA EURO 2024 showcasing the city’s best sights, restaurants and activities. The host city guide will also contain key information about UEFA EURO 2024 in Düsseldorf. The guide will be available in a digital and a print version.

The print version will be available at various information points in the city, including fan zones and the tourist information office.

The digital version can be found here: Host City Guide (visitduesseldorf.de)

Despite its size as a metropolis, Düsseldorf is surprisingly compact and is affectionately known as the '10-minute city' because many attractions are easily accessible on foot. For longer distances, efficient tram connections are available. Bicycle rentals also offer the opportunity to explore the charming surroundings. Furthermore, the Düsseldorf Card allows you to snag public transportation, museums, and city tours at discounted prices.

Visitors should not miss sights such as Königsallee, KÖ Bogen II, Little Tokyo, Classic Remise Düsseldorf, Rheinturm, Rheinuferpromenade, and Medienhafen. Another highlight is the Düsseldorf brewery culture. More information about the city's tourist attractions can be found at: https://www.visitduesseldorf.de/en

Here is a link to the UEFA EURO 2024 guide for North Rhine-Westphalia, which includes information about all four host cities: Fanguide NRW